Refunds, Returns, & Exchanges

Returns & Exchanges

  • Please contact us and return your items within 30 days
  • We are happy to offer both refunds and exchanges of unworn (non-personalized - please see below for examples of personalized designs) jewelry. There is no charge for exchanges of equal cost, you will be invoiced if a higher priced item and refunded the difference if the item is less.
  • No restocking fee for returns
  • Customer is responsible for return shipping
  • 🎁 Gift Returns: If you received Blackberry Designs Jewelry as a gift and need to make a return, we’re happy to help! Please note that refunds must be issued to the original form of payment used at checkout, per standard credit card processing policies.
  • Third-Party Purchases: We can only accept returns for jewelry purchased directly from Blackberry Designs Jewelry (via our website, Etsy, Amazon Handmade, or Michaels MakerPlace). We’re unable to honor refunds for items purchased secondhand or through resale platforms such as eBay or Poshmark.
  • Personalized/Custom Jewelry is non-returnable and non-exchangeable as they cannot be resold.  Any issues with resizing of personalized items we are happy to help.
  • Personalized Jewelry includes without limitation, custom engraving, choice of crystal colors, choice of charms, and your photos or images.
  • Please package returns securely, include your name, address, and invoice number.
  • We process your refund within 48 hours of receiving your return
  • We are happy to issue refunds after the jewelry is returned to our studio in its original condition.

Returns Address
Blackberry Designs
235 Melbourne Glen
Escondido, CA  92026

Repairs, Resizing & Warranty

  • We resize your jewelry at no charge
  • Limited Lifetime Warranty against the loss of any crystals, breakage of charms, or damages from normal wear for up to 3 years.     
  • A small fee is charged for repairs that bring your piece to it's original condition, including replacing charms and images, and engraving.  Please contact us for pricing on your repair after 1 year.
  • Blackberrydesigns@msn.com. Phone, (760)294-4449  or Text:   (760) 254-8688 - 9am - 7pm, Mon-Sat (PST)
  •  Because personalized pieces are one of a kind designs we don't convert your previous purchases to other design lines.  For instance we don't convert bracelets to necklaces. 
  • Please allow us 2 weeks to repair and return

Sales and Discounts

  • We generally do sales a few times a year, offering our Annual Model Sale, Holiday and BFCM sales.
  • Coupons may not be combined with sale items. 
  • Promotional offers and discounts cannot be retroactively applied or the difference refunded. 
  • Sales items have the same return & repair policies as our jewelry not on sale.  
  • Discontinued items on sale are non-returnable.

    Personalized/Custom Jewelry 

    Warranty

    Our warranty covers normal wear and tear that happens to a piece of jewelry after you’ve had it for a while and covers issues like small scratches, loose charms, crystals missing from settings.

    Our warranty does not replace lost or damaged charms, missing images or photo's/quotes, resizing, and cleaning.  However we will bring your jewelry up to new standards for a small fee. Please contact us.