Have Questions? & Contact Us

We love speaking with you!  We are happy to answer any questions about our website, how to order, your current order.  Here are some of the most frequently asked Questions about our store and product. 

  • The quickest and easiest way to reach us is thru Text or Email
  • Phone: (760) 294-4449 - 9am - 5pm, Mon-Fri (PST)
  • Text: (760) 254-8688 - 9am - 7pm, Mon-Sat (PST)
  • Blackberrydesigns@msn.com
  • Shipping Address: 
  • Blackberry Designs Jewelry
    235 Melbourne Glen
    Escondido, CA  92026

Does your Jewelry Tarnish?
Stainless Steel the materials in our jewelry will never turn color, fade, or tarnish.  They do not contain fillers that cause tarnishing, like brass, silver, copper and nickel.  Stainless is a lovely hypoallergenic metal with a dark antique silver look.

Do you make Personalized & Custom Jewelry?
Most of our jewelry is personalized to some extent.  You will find options for personalization within each listing.  

Is your Jewelry Sterling Silver?
Some of our settings are sterling but as a general rule we do not carry sterling silver because it will tarnish and you are forever cleaning it, plus the prices on sterling the same quality and weight as our stainless steel is about 20x's the cost.  A quality James Avery charm bracelet with 6 charms will cost around $650 and you can find them for sale on ebay.  Stainless is a great alternative metal at 6.0 on the metal hardness scale, lasts forever and more durable that sterling because it is scratch resistant and won't pit, more durable than sterling which has only a 2.5 metal on the hardness scale. When I started creating in stainless steel 22 years ago it was my desire to bring you beautiful keepsakes you would wear for years at affordable pricing. 

I need help with sizes? 
You will find sizing charts on each item description within the photos.  We can downsize or upsize for you at no additional cost, please let us know in the notes/comments field on checkout any special sizing requirements.

What is your turn around time?
We are currently working on a 5-7 working day (Monday - Friday) production time.  In a rush, please purchase USPS Standard Mail upgrade I will do my best to get your jewelry out a day early. 

How do you make your jewelry?
All our jewelry is created in my California Studio.   Interested in how I create your jewelry.  You will find it under the section "My Story/In the Studio" I have lots of studio videos.  

I need additional charms or birthstones for a bracelet?
I am happy to add minor personalized touches to your jewelry. You may purchase additional charms and photo pendants at these links, just add them to your cart.
Silver Charms
Photo/Image Pendants

Can I place an order over the phone or in person? 
If you need help I am happy to answer any questions through text or email or phone and will take your orders right over the phone. I have a studio but don't currently have a storefront.  

Do you offer sales or discounts?
I offer sales and discounts throughout the year of limited quantities.  Be sure to signup for our emails so you'll have first notice.  In the meantime signup for your 15% off code.  
SAVE 15%

Where can I find your Charm Catalog?

I have an Exchange, Repair or Return?
Exchange, Repair or Returns