Customer Service, Shipping & Returns

Hours, Contact us, Shipping Information, Returns, Warranties

Customer Service Hours:  

Monday - Saturday:  9am - 6pm (Pacific Standard Time)
Sunday: Closed

Studio Hours:  
Monday - Friday:  9am - 5pm (Pacific Standard Time)
Saturday & Sunday: Closed

Contact Information:

Phone:  (760) 294-4449


Contact by Mail:

Blackberry Designs Jewelry
235 Melbourne Glen
Escondido, CA  92026 

USPS Priority - 11.99 Flat Rate

When will my order ship?

Your hand created charm bracelets, necklaces, personalized jewelry and earrings takes 5-7 Business days to create and ship.  

We have our production time so can custom size, switch clasps, charms, and make minor modifications for you, at no additional cost.  I

All your jewelry is packaged and gift wrapped and then mailed USPS First Class, 3-5 business days ships free!  Priority Mail, 1-3 business days, flat rate 11.99.  With domestic shipping to the US I will pay and provide tracking information. 


International shipping times can vary.  It has been my experience, depending on your country, how close you are to a airport,  and your customs service, that  your package will usually arrive in about 10-15 working days, sometime less, sometimes more.  The quickest I have seen is 8 days, and the longest 6 weeks. 


If you are a international customer please be aware that your country may charge you customs/VAT (value added tax) fees on your merchandise. Your countries customs fees is the responsibility of the buyer and is not factored into the cost of the jewelry.

Discounts and Offers?

We are happy to offer 15% just sign up for our newsletter and sales are offered several times a year.  Combined discounts are not offered on any items.  Please do not apply any additional coupons to sale items.  

 What is your return policy?
Happiness Guaranteed!

We always want you happy with your handcrafted jewelry from Blackberry Designs Jewelry.  If you are not 'over the moon' with your jewelry please return it within 14 days of the delivery date for a refund (less shipping charges) or exchange.  The jewelry must be in original condition and not worn.  Please provide your full name, mailing address, email, order number and reason for return to:

Blackberry Designs Jewelry/Returns
235 Melbourne Glen
Escondido, CA  92026

For any additional questions, please email us at: 

 What About Custom Orders?

Due to the complexity, graphic design work, and additional time to create custom pieces, returns are not accepted.  However, if you have any issues with your custom order I will do everything to make it exactly as you want.

 What if my jewelry is received damaged?

If you receive a damaged item, please let us know within 5 days from the date of receipt.  Please contact us for a return shipping label, and return the jewelry and once received we will issue a replacement or refund will be arranged.

How long do you warranty my jewelry?

Blackberry Designs Jewelry is protected by a limited lifetime warranty against the loss of any crystals, or damages due to a result of a manufactures defect. If you experience a problem or need a repair, you may send your item to:

Blackberry Designs Jewelry/Returns
235 Melbourne Glen
Escondido, CA  92026

For any additional questions, please email us at: 

This warranty does not cover or include accidental damage, misuse, abuse, and neglect on the part of the owner.   Such as water damage or leaving you jewelry in direct sunlight or excessive heat.

Please follow these simple steps when caring for your Blackberry Designs Jewelry: 

Step 1
To avoid any damage or harm to your piece, when not wearing your jewelry, please store your jewelry in an airtight plastic bag.  This will help your jewelry stay clean.  

Step 2
Hairspray, lotions and perfumes can interact with the any metal and cause a black ring around your wrist and will dull the color on your jewelry and you will need to clean it more frequently.  Please avoid contact with these cosmetics by applying before you wear your pieces and use minimal amounts of these where the body comes in contact with the piece.

Step 3
Beware of water as it will damage your images and can loosen the stones in their settings.  Unless noted on the store as a 'waterproof' piece.  Never wear jewelry while bathing or swimming. Should your jewelry get wet, thoroughly dry off before storing in a plastic baggie. Cleaning agents and polishes should not be used. A soft cotton jewelry cloth is all that is needed to keep your pieces clean and to maintain the luster.

Blackberry Designs Jewelry is created in durable stainless steel and will last for years with minimal care....

 Copyright Questions?

My copyrights take effect the moment I create my jewelry and publish.  I hold certified registered copyrights with the US Copyright Office on all my designs.  

Blackberry Designs Jewelry
She's One of a Kind ~This is Her Jewelry!